Returns & Refunds

Last updated: 19 September 2026

Returns and exchanges

Once an order is placed we do not offer exchanges or returns. If something is wrong with your order, we will be glad to help — please see below.

Damaged in transit

Any product damaged during transportation must be reported by email within 24 hours of delivery.

If you are self-shipping the piece back, it must reach our warehouse within one week of that report. After that period we are not able to accept the merchandise. Self-shipping courier costs are reimbursed in full.

We can also arrange a return pickup for damaged shipments if you would prefer.

Write to us at Jhunjhunwala.sakshi@gmail.com and you will have a prompt reply. We investigate the damage at our end and repair the piece in its entirety.

Our guarantee

We offer a one-year guarantee on plating and repairs.

Cancellations

An order may be cancelled only while it has not yet been dispatched. We are not able to accept cancellations once a piece has left our warehouse.

Where an order is cancelled, no credit refund is given on the purchase amount. You may instead:

  • exchange it for another product of the same or higher value, paying the difference, or
  • take store credit against your account, usable online within the validity period of that credit.

Where we cancel an order — because a piece is unavailable, or a price or description was stated in error — you are refunded in full.

Shipping

Within India: standard shipping is free and borne entirely by us.

Express shipping: INR 350 per kg.

International: charges depend on the destination country and PIN code, and are shown at checkout.

Caring for your piece

Clean and polish with a soft cloth and store separately. Avoid contact with perfume, chemicals, moisture, excessive force and extreme temperature to maintain lustre.

Getting in touch

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.