Privacy Policy

Last updated: 19 September 2026

This Privacy Policy sets out how Sakshi Jhunjhunwala, trading as The Jewel Story & Co., collects, uses, maintains and discloses information from users of this store. We are committed to protecting your privacy and the security of your personal information. By using this store you consent to the practices described here.

Who we are

  • Legal name: Sakshi Jhunjhunwala (Proprietor)
  • Trade name: The Jewel Story & Co.
  • GSTIN: 27AUSPJ8431C1ZG
  • Registered place of business: 907, 9th Floor, Swastik Disa Corporate Park, C.T.S. No. 1, LBS Marg, Ghatkopar West, Mumbai, Maharashtra 400086
  • Correspondence address: 3rd Floor, 33/1, Marshall House, Netaji Subhas Road, Kolkata, West Bengal 700001
  • Email: Jhunjhunwala.sakshi@gmail.com
  • Telephone: +91 98307 18706

Information we collect

Personal information. We may collect personal information when you visit the store, create an account, place an order, subscribe to our newsletter, respond to a survey or complete a form. This may include your name, email address, billing and delivery address and phone number.

Payment information. Payments are processed by secure third-party payment gateways. We do not store card details on our servers.

Non-personal information. We may collect browser name, device and computer type, and technical information about how you connect to the store, through cookies and similar technologies.

How we use it

  • To process and fulfil your order, and to arrange delivery
  • To send you information and updates about your order
  • To answer your enquiries and requests
  • To meet our legal and tax obligations, including GST records and invoicing
  • To detect and prevent fraud and misuse of the store
  • To improve the store and our service
  • To send marketing communications where you have consented — you may withdraw consent at any time

How we protect it

We apply appropriate collection, storage and processing practices and security measures to guard against unauthorised access, alteration, disclosure or destruction of your personal information and transaction data.

Sharing your information

We do not sell, trade or rent your personal information. We share it only with parties that help us run the business, and only so far as needed:

  • Shopify Inc., which hosts this store and processes orders on our behalf
  • Payment gateways, to take payment and process refunds
  • Logistics and courier partners, to deliver your order
  • Professional advisers and government authorities, where required by law

We may share aggregated, non-identifying information with business partners.

Storage, transfer and retention

Your data may be stored or processed on servers outside India, including by Shopify. Where that happens we take reasonable steps to see that it is protected to a comparable standard.

We keep order and transaction records for as long as required under applicable tax and GST law, and other data only for as long as it is needed for the purpose it was collected for.

Your rights

Under the Digital Personal Data Protection Act, 2023, you may ask us to:

  • confirm what personal data we hold about you and obtain a summary of it
  • correct, complete or update inaccurate data
  • erase data where it is no longer needed and we are not required to keep it
  • withdraw consent you previously gave, including for marketing
  • nominate another person to exercise these rights in the event of your death or incapacity

Where the General Data Protection Regulation applies to you, we comply with it in addition.

Write to Jhunjhunwala.sakshi@gmail.com to exercise any of these. We may need to verify your identity first.

Cookies

We use cookies necessary for the store to work — keeping your cart and session — and others that help us understand how the store is used. Most browsers let you refuse or delete cookies, though the store may not work correctly without the necessary ones.

Children

This store is not intended for children under 18 and we do not knowingly collect a child’s personal data. If you believe a child has given us data, contact us and we will delete it.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:

We acknowledge complaints within 48 hours of receipt and aim to resolve them within one month.

Changes and acceptance

We may update this policy at any time; the date above shows when it last changed. By using this store and placing an order you signify your acceptance of this Privacy Policy.